Complaints Procedure
If you are dissatisfied with any aspect of the AIF management services provided to you by Kedalion Capital Management LLP, you may write to:
The Compliance DepartmentKedalion Capital Management LLP
14 Curzon Street
London, W1J 5HN
or email compliance@kedalioncapital.com
We take every complaint seriously and your complaint will be handled in accordance with the relevant rules of the Financial Conduct Authority (FCA), which may differ depending upon your status, although please note that it is Kedalion Capital Management LLP's policy to aim to resolve every complaint fairly and in a timely manner.
Kedalion Capital Management LLP has a written internal complaints handling policy, as required by the FCA rules. You can obtain a copy of this on request, and in the event you should have cause for complaint about the AIF management services which Kedalion Capital Management LLP provides, a copy of the policy will be sent to you.
In the event we fail to resolve a complaint to your satisfaction, or if we fail to do so within eight weeks of receiving your complaint, you may be entitled to refer your complaint to the Financial Ombudsman Service at:
Exchange TowerHarbour Exchange Square
London, E14 9SR
Telephone: 0800 023 4 567
or visit www.financial-ombudsman.org.uk